You can now review and cancel entire open customer requests in a new Customer communication section in Profile management.

You can see the status of each form in the request and choose to cancel any or all of the forms in one action. When cancelling, you can add a comment that will appear in the audit report.

Previously, each form had to be deleted within the related tasks and open flow requests were unable to be deleted within the PassFort’s user interface.

No changes are required to use this feature, it’s available now

If you have any questions, just get in touch with Support or read more about cancelling requests here.

For the first phase of delivering localised PassFort forms, you can now configure the language of the set PassFort text to be one of the following:

• English (en)
• French (fr)
• German (de)
• Italian (it)
• Japanese (ja)
• Simplified Chinese (zh_CN)

This includes all the hardcoded PassFort text that isn’t the set question text. For example, help text, upload instructions, buttons etc.

The Portal has also been updated to show a form’s configured language in the Request from Customer feature.

This means the PassFort set text can be configured to match the text the questions are written in, allowing forms to be completely in an end user’s native language. Previously, the PassFort text was only available in English.

If you want to make use of this feature, you need to submit a change request to our team in order to update your forms.

Additional information

Overview Page

The Overview page (initial landing page) that lists all the forms in the request is not part of a form, so doesn’t have a direct point to configure its language. As a result, it uses the language from the first form. Therefore, if a request contains forms in different languages, the Overview page will change language as the end user works through the forms.

If you’d like us to set this up for you, just get in touch.

Future plans

• We plan to expand the list of available languages that we support in future.
• In the next phase of this project, we plan to enable forms to have multiple languages. Enabling customers to provide different translations of their question text that the end-user can select from. You can follow progress in our product portal here